Terms of Service

These terms govern your use of Crewly Cloud, the crewlyai.com website and portal, the Crewly mobile and desktop apps, and the “Crewly in Chrome” extension (together, the “Service”). By creating an account or using the Service you agree to them. If you use the Service on behalf of an organization, you agree on its behalf and confirm you are authorized to do so.

The Crewly engine itself is open-source software released under its own license (see the repository). That license, not these terms, governs your use of the source code. These terms cover the hosted parts we run for you.

1. What the Service does

Crewly lets you run teams of AI agents on your own machines or servers. Crewly Cloud provides sign-in, a relay that connects your instances, browser and phone, OAuth connections to services you choose (such as Slack, Google Workspace, Canva and Microsoft To Do), backups, and related features. Your agents run under your control and act on your instructions.

2. Your account

• You must provide accurate information and keep your sign-in secure.
• You are responsible for activity under your account, including actions your agents take.
• You must be at least 13 years old, and old enough to form a binding contract where you live.

3. Your agents and your responsibility

AI agents can make mistakes. You decide what your agents may access and do, including which connected services each agent may use. Review important output before relying on it, and do not give agents authority you would not give an unsupervised assistant. You are responsible for the instructions you give, for complying with the terms of the AI providers and third-party services your agents use, and for the results.

4. Acceptable use

You agree not to use the Service to:

• break the law or infringe anyone's rights, including intellectual property and privacy;
• send spam, run deceptive automation, or impersonate people or organizations;
• access systems or data you are not authorized to access, or disrupt the Service or others' use of it;
• build malware, or evade the security or rate limits of the Service or third-party services;
• resell or provide the hosted Service to others without our written permission.

5. Your content and connected services

You keep all rights to your content. You give us only the permission needed to operate the Service for you (for example, relaying messages between your devices or storing a backup you create). When you connect a third-party service, you authorize Crewly to access it on your behalf within the permissions you granted; your use of that service remains subject to its own terms. How we handle data from connected services is described in our Privacy Policy. You can disconnect a service at any time from the Connections page.

6. Plans and payment

Some features require a paid plan. Prices and what each plan includes are shown when you subscribe. Subscriptions renew until cancelled; you can cancel at any time and keep access until the end of the paid period. Except where required by law, payments are non-refundable. We may change prices with advance notice before your next renewal.

7. Availability and changes

We work to keep the Service available but do not guarantee it will be uninterrupted or error-free. We may change, add or remove features. If we discontinue a hosted feature you pay for, we will give reasonable notice where practical.

8. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate access if you breach these terms, if required by law, or to protect the Service or other users. On termination, your right to use the hosted Service ends; sections that by their nature should survive (such as 9 and 10) survive.

9. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that output produced by AI agents is accurate or suitable for any purpose.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim, or US$100 if you have not paid us.

11. Changes to these terms

We may update these terms. When we make material changes we will update the Effective date above and, where appropriate, notify active users. Continued use after a change means you accept the updated terms.